|
|
|
|
REMOTE ASSISTANCEA new User Support ToolWindows XP will permit tech personnel to view and control your PC remotely to assist you when you need help, without having to pay you a personal visit. This will help make tech personnel far more productive and shorten response time to those who need assistance, especially important for those personnel stuck in remote Siberia (Southwest building and E/F wings) Woah, don't panic. There is absolutely no way this can happen without your explicit permission. The way this will work is you will first contact the end-user tech person via phone or e-mail, and they will initiate a remote assistance connection to your computer. When this occurs, you will see a message on your computer stating that user so-and-so is offering to assist you and asks you if it is OK for them to view your screen. Until you accept this, they will not be able to see your screen. If you accept it, your screen will appear on the tech's computer, and a chat window will open up where you both can type in messages to each other. If a tech needs to do work on your PC, they will initiate a remote control request. Again, you will get another message asking if it is OK to allow the tech to remote control your PC. At *ANY* time, you can change your mind and abort the connection by simply hitting the Esc key while the remote control is taking place. During the remote control session, you will be able to sit back and watch everything that is being done to your computer. This new tool is available to help us help you better. However, it can only work with your explicit permission. It's impossible for us to sneak in and watch you as you do your work. This tool, its limitations, capabilities, and controls, are well documented on the Microsoft web site. If you feel uncomfortable with it, you are more than welcome to see how it works from the tech's side and how we are unable to view or control your logon session without your permission. |