Collegewide Email Migration

NOTE: Migration done, some issues exist, being worked on. Some of this info out-dated. Soon as things settle down, this page will be changed to reflect current situation as well as useful information what you need to know to use the email system...

This Memorial Day Weekend, Collegewide E-mail will be moved to a new server. Your @college.dtcc.edu e-mail address will not change and your saved mail will be transferred to the new system.

Information for Stanton/Wilmington Users

Campus Logon Changes

If the user ID you use to logon to Windows (which is also your @hopi e-mail address if you still use that) will have to be the same as the current Pipeline @college e-mail address, since the systems will merge into one. Out of the near 20,000 user IDs, about 200 accounts are affected. Recently an automated e-mail was sent out to 205 people whose IDs need to change.

The rename procedure has been delayed a few times but should happen the evening of May 14th -- honest (fingers crossed).

Your files will be preserved if your account is renamed and your campus logon password will not change.

Information for Collegewide Users

E-mail Down Memorial Day Weekend

In order to copy over your INBOX and saved mail to the new system, it will be necessary to shut down the mail servers during the Memorial Day weekend. Your incoming mail should not be lost. Most Internet mail servers continue to try to deliver email for a period of 5 days. During the period our mail servers are down, outside mail will be queued and then delivered when our mail servers come back up.

New Webmail Client

The previous mail client within Pipeline will be discontinued. It will be replaced by webmail.dtcc.edu which is currently operational but will undergo many changes before Memorial Day including some cosmetic changes and an upgrade to a newer version.

Pipeline Addressbooks

New information as of May 21: You may transfer your addressbooks over to webmail or other mail clients using the procedures documented on the Stanton/Wilmington Tech Services Web Page. In addition, all addressbook data has been successfully retrieved from Pipeline and will be merged into Webmail sometime during June. If you can't wait, do the procedure above. If you can wait a few weeks, it will be merged for you.

Potential Client Reconfiguration Needed

If you use another e-mail client to access your e-mail, it may need a few things reconfigured after Memorial Day Weekend. The critical settings are:

• Mail server type: imap
  (pop3 also supported but not recommended)
• Incoming mail server: imap.college.dtcc.edu
  (incoming.dtcc.edu or mail.college.dtcc.edu will also work)
• Outgoing mail server: smtp.college.dtcc.edu
  (outgoing.dtcc.edu will also work)
  Note: If you are accessing from outside the college, outgoing mail server should be set to the mail server your ISP tells you to use, not the above.
• Optional but recommended settings:
  • Under advanced tab or button on most mail clients set that IMAP server can accept SSL connections
  • Under root folder path or IMAP directory, leave blank (this item is subject to change by the implementation date)
  • Uncheck "check for new messages in all folders" or equivalent

(Stanton/Wilmington users of Mozilla E-mail will not need to make any changes)

Saved mail

Your pipeline mail will be moved into a separate folder on the new mail server -- including your Pipeline INBOX. A new INBOX will be created. To get to your old INBOX, go into your saved folders and find the "Pipeline" folder.

Frequently Asked Questions

Q: Will there be a way to forward or do auto replies?

A: Not initially, but those features will hopefully be added over the Summer. Until then, forwards can be accomodated on request or if you have Unix shell access on your account, by placing a .forward file in your home directory.

Q: Will existing auto forwards remain in place?

A: Any forwards or auto-replies in Pipeline will not be carried over.

Q: Will there be any spam protection?

A: Yes. Mail will pass through various filters before delivery, but some will still slip through. webmail has a "report spam" link that can be used to report spam and get that mail added to filters. Stronger filters will be added in the future but the stronger they get, the larger the risk is of blocking legit mail. This is still being designed and we may end up just tagging suspected spam in the subject line, allowing you to set up your own filters to deal with it as you wish.

Q: How about virus protection?

A: The system will sanitize risky e-mail and attachments and flag obvious virus attempts, however one should also have virus protection on their PC as well. The behavior checking is good to stop new viruses that virus definitions haven't been defined for yet. These filters do make a few things less convenient. For example, executable attachments have their extensions renamed to prevent accidental execution. If you're sure you want to run an executable attachment, you have to save it to disk first (giving it a chance to be scanned by your local anti-virus program) and then rename the extension. For example, rename example.defanged-432-exe to example.exe after saving it. The original extension is always the last three characters in the munged fulename. The system also contains a Word/Excel/Powerpoint viewer to view those attachments without having to open Office. It does an adequate job on most docs, but more complicated ones will still require loading Office to view the attachment.

Q: How do I attach a file to a message?

A: It's a little bit complicated in webmail due to the nature of the program being a web page and not a real application. Click the atttachment button on the compose message, then either type the filename in or click the browse button to find it. Once you do this you still have to click the attach button to upload the attachment to the web server and attach it to your message. Remember that you can also freely use whatever email client you want, as long as it's configured correctly. So it may be possible to simply right-click your desired file and choose the Send-to Email-Receipient menu entry and send the file using your computer's mail client.

Q: What about my Pipeline addressbook?

A: New information see above under Pipeline Addressbooks.

Subject to Change

As date of migration gets closer, this information may change. This information is current as of 21 May 2003.

Also, the webmail program will be undergoing many enhancements as the Summer progresses.