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1. |
What web browser should I use with Blackboard? |
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The Blackboard system works best with Internet Explorer 6.0 or better. We've noticed some peculiarities with Netscape and other browsers that may cause information not to be submitted or updated properly. |
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2. |
What username and password do I use to log into Blackboard? |
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Usernames in Blackboard are the same as the e-mail username and are set in the Banner System. Students, faculty, and staff are issued these usernames when they entered into the Banner System. If a student, faculty, or staff member has lost or forgotten their password they should see their local help desk to have it reset. |
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3. |
Can I change the assigned Blackboard password? |
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Blackboard passwords are the same as the Portal (My DTCC) password and may be changed by clicking on User Account Management, under the DTCC Student Sign-on Tab. |
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4. |
I have tried everything, but my username and password still don’t work. |
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Contact your local Helpdesk. They will be able to help determine why you can't log in. |
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5. |
I can only view a PowerPoint in slide mode, which prevents me from printing. What's wrong? |
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Right-mouse-click on the link to the file for a pop-up menu. Choose "save link as" or "save target as" to save the file to your hard drive. You can then view /print the PowerPoint file if you have PowerPoint installed on your machine. |
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6. |
It takes a long time to download files from my Blackboard course site. |
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The time it takes to download materials from the course site depends on the size of the materials posted in the course site. We also need to take into account if your accessing the system from home. Students, not using Cable or DSL may be limited to a download speed of 28.8 kilobits per second (kbs) with a standard computer modem. The only way to address this issue is to be aware of the size of the documents posted in a course and how long it will take to download them. You can use the download calculator at the following site to calculate how long it will take to download a given file size. http://www.kolias.com/computers/downloadtime.htm. |
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File Size |
Download Time at 28.8 kbs |
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10 Kilobytes (typical web page without images) |
2 seconds |
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100 Kilobytes (typical Word Document) |
28 seconds |
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1 Megabytes (typical PowerPoint presentation) |
4 minutes 51 seconds |
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10 Megabytes (large PowerPoint Presentation) |
48 minutes 32 seconds |
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7. |
Can I use the SEND E-MAIL function within Blackboard to send e-mail to people not enrolled in my course? |
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No, the SENDMAIL function only allows mail to be sent to people enrolled within your course(s) and not across courses. |
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8. |
Can I get a return receipt for e-mail sent from within Blackboard so that I will know when the e-mail was read? |
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No, the Blackboard software does not support that feature. If this is important, use your regular e-mail program, not Blackboard |
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9. |
What is Smart text? |
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Smart text is similar to plain text except that you can include limited HTML tags suce as <b> for bold or <i> for italics to format the text within the document entry box. |
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10. |
What is Offline content? |
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Offline content is content that a student will access for a course that is not on the Internet. The most common use for this item is to link to a CD that might come with a textbook. WARNING: if you use this tool you must know the full path to the content you want to link. For example, the path might be: X:\simulation\cloudsimulator.exe where X: is the drive letter of your CD drive. |
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11. |
Can students post to the discussion board anonymously? |
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Yes, when a discussion forum is created the instructor has the option of allowing anonymous posts. Students will then be able to check a box in the entry form that takes their name and e-mail address off of the post. This keeps even the instructor from knowing who posted a discussion entry. The instructor may disable this feature prior to posting a forum so the option may not be available. For additional help with Discussion boards, click "Here." |
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12. |
I took an online assessment (test or quiz) but the results were not recorded. |
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Contact your Instructor immediately if this happens. For additional help info "Here." |
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13. |
When are enrollment and email lists updated to reflect student add/drop information? |
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The enrollment data is updated each night during the business week. Any changes will be reflected in Blackboard after 24 hours. |
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Couldn't find your question here? Call the Help Desk to get it solved. |
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